Job Details

POSITION TITLE: Manager of Outreach Programs

REPORTS TO: Executive Director

FULL-TIME, EXEMPT Evenings and weekends required as necessary

TO APPLY: Send resume and cover letter to careers@diversitycenter.org. Please include in your cover letter why you are interested in the position and working with the LGBTQ+ population. Application period closes March 22, 2024.

PURPOSE AND MISSION: 

The Diversity Center (TDC) is a nonprofit 501(c)3 located in Santa Cruz County and was founded in 1989 to fill a vision which still exists: to create a healthy, vibrant, and diverse intergenerational LGBTQ+ community, safe and secure in their persons, schools, work, and homes; fueled by a spirit of collaboration with each other and the greater community. Our TDC mission is to inspire and support every member of the LGBTQ+ community by creating a culture of well-being.

COMMITMENT TO DIVERSITY AND EQUITY:

The Diversity Center strives to be a workplace that is representative of the community we serve. We are an equal opportunity employer and encourage applications from all individuals including LGBTQ (lesbian, gay, bisexual, transgender, and queer) people; people of all genders and gender expressions; Black, Brown and Indigenous People; People of Color; people living with HIV, and people with disabilities.

POSITION SUMMARY:

The Manager of Outreach Programs is a full-time exempt position responsible for ensuring The Diversity Center has an active presence in the local community by offering educational initiatives, engaging outreach events & activities, and building volunteer capacity. This role acts as a liaison between TDC and the community, as well as an ambassador for our new Well-being Initiative. The ideal candidate is a collaborative team player, effective communicator, and creative problem solver. 

Guided by the Eight Dimensions of Wellness*, this position underscores work in the following dimensions:

• Building physical and emotional safety and security within our environments through community education.
• Engaging intellectual and spiritual growth by broadening perspectives and understandings of authentic life paths.
• Providing occupational meaning and purpose through volunteerism and acts of service. 
• Creating social connection and a sense of belonging to the LGBTQ+  community through community outreach and events. 

*The Eight Dimensions of Wellness include physical, emotional, intellectual, social, environment, financial, spiritual, occupational/volunteer

KEY RESPONSIBILITIES: 

Includes the following and other duties as assigned. In a small team such as this, all staff work inter-connectedly and collaboratively with each other. Staff work together to ensure events and programs are properly staffed and supported. 

Volunteer Program

• Ensure TDC has a solid volunteer development program with a wellness strategy that inspires participants to feel an ongoing sense of purpose, meaning and belonging.
• Ensure each step in the volunteer management cycle is in place and functioning optimally, including: volunteer policies and procedures, needs assessment, recruiting, screening, training, scheduling, communicating, feedback, appreciating, retaining, & managing the database.
• Identify volunteer opportunities and ensure volunteers are successfully integrated within the activities of TDC. 
• Serve as the volunteer manager at larger events and gatherings.
• Teach and train staff in methods for successfully engaging and managing volunteer support.
• With other TDC staff, build and manage  population specific volunteer advisory committees that inform programming direction, specifically: transgender, Latinx, youth, 60+, etc…

Education & Training Program

• Increase effectiveness and capacity of the Triangle Speakers program and LGBTQ+ cultural competency trainings targeting governmental agencies, education institutions, healthcare systems, and other community nonprofits.
• Receive and coordinate response to community training inquiries. Identify and schedule training faculty. Proactively outreach to community to seek more training opportunities.
• With in-house training staff, serve as an additional lead trainer and group moderator. 
• Build sustainability by diversifying the program through recruiting, vetting, and training additional team members.
• Working with collaborators and content experts, build additional curriculum and a menu of training offerings for the community.
• Grow the training program by increasing resources, impact, scope and reach. Extend training support into surrounding communities targeting Monterey and San Benito counties.
• Develop a revenue-generating business model that makes online and in person trainings available to businesses and other compensating organizations.

Community Engagement

• Assess current and future community needs, solicit input from stakeholders, and deliver population-specific and culturally relevant outreach programs that are in alignment with the Center`s mission and strategic priorities established by the Board of Directors.
• Build and coordinate a public relations team of staff and volunteers to represent TDC at events, speaking engagements and other requests for TDC participation.
• With the support of communications staff, develop event displays  and promotional material. 
• Develop and execute a calendar of events that celebrate community, appreciate contributors, and/or strengthens connection and good-will with the larger community.
• Develop and implement awareness and marketing strategies that expand program participation.
• Assist with fundraising goals by identifying potential sponsors and goods and service donations.

Management, Administration and Operations

• Develop a vision, strategic plan and budget for the future programs and services. 
• Establish benchmarks, timelines, and the resources needed to achieve goals; meet standards for accountability; and proactively recommend and implement changes or elimination of programs.
• Manage part-time administrative support,  training facilitators, and volunteers.
• Establish methods of tracking, data collection and evaluating programs and impact.
• Ensure program compliance with all laws, regulations, organizational policies and procedures, and funding guidelines.
• Participate in staffing TDC programs and events as requested.
• Participate in all TDC meetings as requested.

QUALIFICATIONS:

Effective qualities include confidence, self-directed, results-oriented, high performing, and creative problem solving. To be fully aligned with this position, you must have an unwavering passion for supporting the LGBTQ+ community with a cultural sensitivity. Necessary experience includes:

• Three plus years working as a major contributor within a nonprofit that is focused on creating positive impact in vulnerable communities.
• Managing the volunteer life cycle from recruitment to placement and retainment. 
• Organizing and executing events, documenting steps, creating timelines and delegating tasks to supporting team members.
• Facilitating groups, delivering educational trainings and/or public speaking.
• Extroverted personality that excels at building relationships and inspiring engagement.
• Managing projects by seeing the big picture while holding the micro steps to achieve strategic outcomes. 
• General working knowledge of Google Workspace & database management.
• Ability to work early mornings, evenings, and weekends as required.
• Solid experience with data collection for  grant reporting.
• Valid Driver`s License, access to a vehicle and vehicle insurance required. 
• English/Spanish bilingual skills desired.

SALARY AND BENEFITS:

Highlights include: 

• Salary range is $70,000-$85,000 based on experience
• Medical, dental and vision coverage 
• Generous PTO and holiday schedule
• Retirement program and matching funds after 1 year
• Technology and mileage reimbursement
• Culture of prioritizing well-being and a balanced work-life