Job Details

Soquel Creek Water District is seeking a Customer Service Field Technician I/II (depending on experience) in our Water Resources department. This is a full-time, benefitted position.

Position DUTIES & RESPONSIBILITIES

Performs meter reading, monitoring, meter maintenance, repair, and replacement; completes service orders, turns water services on and off; assesses and resolves customer concerns and problems; reports damage, leaks, or unusual meter conditions; performs related work as assigned.

• Monitors and takes scheduled customer meter reads utilizing manual and automated technologies & methods.
• Reviews and monitors customer consumption data for usage trends. 
• Evaluates variety of customer issues/complaints; trouble-shoots, responds and takes corrective action.
• Investigates, contacts customers, reports and responds to illegal connections, main leaks, hazards, uncooperative customers, water waste, other related violations , etc.
• Performs service-related notifications; may turn water service on or off according to District policies.
• Provides information to customers regarding billing policies, and procedures, water quality and pressure, District complaint resolution procedures, metering technology, and related issues, etc. 
• Logs data, prepares reports, completes work orders.
• Operates field tools and equipment, including computers and other business tools and technologies.
• Operates and maintains District vehicle in a clean, orderly, well-stocked and safe manner. 
• Checks for inoperative, defaced, or bypassed meters or for leaks; checks water meters for accuracy; assists customers or other District staff in locating meters or service lines.
• Performs maintenance, repair of meters and meter box; installs and grouts meter boxes; cleans area around meter boxes, including cutting back vegetation and removing debris, dirt, and water from boxes.
• Performs scheduled on-call shifts and responds to emergency situations.
• Performs other work as assigned.

Knowledge, Skills & Abilities

• Principles and practices of effective customer service.
• Basic principles of piping system hydraulics, plumbing and maintenance.
• Use and maintenance of basic hand tools, such as shovel, speed wrench, and saws-all. 
• Basic arithmetic, including addition, subtraction, multiplication, and division.
• Read meters and metering data, and troubleshoot issues through observation, data analysis and other methods. 
• Read and interpret street and parcel maps and learn service area.
• Work independently with little direct supervision.
• Interact tactfully and courteously with various individuals, where relations are sometimes strained.
• Represent the District in a professional manner; establish and maintain cooperative work relationships. 
• Perform basic office duties.
• Observe safety practices and work in a safe manner; operate District vehicles in a safe manner and in accordance with traffic laws and District policies.

EDUCATION AND EXPERIENCE

Technician I - High school grad or equivalent and one year of construction maintenance or related work; basic knowledge of piping system hydraulics, plumbing, basic mechanical skills; customer service contact with the public. 

Technician II – The above, plus 2-years` experience as Customer Service Field Tech I or equivalent experience. 

REQUIREMENTS

• Valid Cal. Drivers` License. 
• Clean driving record (no multiple or serious traffic violations or accidents for at least two (2) years) and proof of valid insurance coverage. 
• Cal. Division of Drinking Water Grade D-2 Distribution Operators Certificate: Must obtain within specified time periods (Level I)  or possess–with experience (Level II).
• Must regularly work scheduled “On-Call” overtime, emergency and off-hours shifts as required.
• Physical and Environmental Requirements as listed on the job description posted on District Website.

COMPENSATION AND BENEFITS 

Compensation: Tech I - $28.70 – $40.60 per hr./Tech II - $30.13 – $42.63 per hr. Full-Time+On-Call hrs.

Health Insurance: Medical – We pay 90% premiums (base plan). Dental/Vision – We pay 100% premiums. 

Life Insurance: Term Life – We pay 100% premiums: 2xSalary/$200k maximum. Voluntary additional coverage. 

Retirement: CalPERS membership: Classic 2.5%@55 or PEPRA 2%@62 (District does not contribute to Social Security).

Deferred Compensation: 457 voluntary deferred compensation plan.

Vacation: 12 to 25 paid days depending on length of service. 

Holidays: 12 paid holidays plus 2 floating holidays. 

Sick Leave: 12 paid days. 

Filing Deadline: MARCH 17, 2024

How to Apply

Electronically Via the District`s  On-Line Applicant Portal 

or  send the packet to employment@soquelcreekwater.org

Your completed application packet must include:

1. A complete Application. 

2.  Responses to the Supplemental Questions included in the posted position. 

3.  A Resume is required and will not be accepted in lieu of the completed application form.

All applications will be reviewed and a limited number of candidates presenting the most relevant qualifications for the position will be invited to continue in the selection process.  Applicants will receive written notification regarding the result of the review process.  If online submission isn`t possible, please contact employment@soquelcreekwater.org on how to submit an application packet alternatively.

Web Address:                             https://www.soquelcreekwater.org/jobs.aspx

Mailing Address:                      Human Resources 

                                                    Soquel Creek Water District

                                                    P.O. Box 1550 -   Capitola, CA  95010

District Drop Box:                    Human Resources 

Soquel Creek Water District 

5180 Soquel Drive - Soquel, CA  95073