Job Details

Small Hotel/Inn- Front Desk Clerk

  2023-02-04     Confidential     Santa Cruz  

Job Duties Included but not limited to:

1.  Supervision of Employees

  • Hiring/Training
  • Scheduling
  • Overseeing all employee’s daily tasks and performance
  • Resolving issue or concerns the staff may have

2.  Facility up Keep

  • Conduct surveys for cleanliness and maintenance/repairs required:
    • Rooms
  • Courtyard
  • Dining and Lobby areas
  • Kitchen
  • Front Patio and Street
  • Office

3.  Inn Operations:

  • Inventory Control
    • Linens
    • Food inventory
    • All hotel supplies and amenities
  • Management of Inn and external reservation systems
  • Management of Inn room rates and external vendor rates
  • Handle guest check-ins and check-outs efficiently
  • Handle guest requests, new/group reservations, issues and complaints and queries.  Pro-actively resolve in a manner satisfactory to both the guest and Inn
  • Investigator/resolve credit card disputes etc…

4.  Responsibilities/Requirements

  • Professional, honest, reliable, and adaptable.
  • Food/supply shopping
  • Baking required 
  • Must drive and have personal car
  • Clean rooms and laundry in emergency situations
  • Weekends & holidays and flexible schedule (32-45 hours/week)
  • Must be on call for guest issues after office hours, 6pm – 7am
  • Understand and work as needed for all employee positions
  • Some day to day maintenance requirements
  • Must have access to the following technology:
    • Cell phone with texting capabilities
    • Computer and internet access at home for remote access to reservation system

Do not contact this company in solicitation of any product or service.

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