Job Details

Dining Retail Unit Manager

  2021-12-09     University of California Santa Cruz     Santa Cruz  

Dining Retail Unit Manager

Location: Santa Cruz

Job ID: 26954


UC Vaccination Policy: With limited exceptions, for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to Policy.

Employees can online or


UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.


UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 11-29-2021


Colleges, Housing and Educational Services (CHES) is a multi-funded organization within the Business and Administrative Services (BAS) division at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, employee housing and capital planning, dining services, conference services, early education services, the Bay Tree Bookstore, ID card services, and business and financial analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents.

CHES provides on-campus housing and dining services to nearly 9500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.

UC Santa Cruz Dining is instrumental in the success of our students as well as providing services to staff, faculty and guests of the campus. Our mission is to be committed to: creating a diverse, safe, fun and trusting environment for our guests and team; building an innovative dining program providing high quality service and food while embracing social, nutritional and financial responsibilities.

More information can be found at:


Under the general direction of the Associate Director for Dining Services, the Retail Unit Manager manages a multi-faceted dining service operation for University Dining Services Department. The Retail Unit Manager directs a seven day a week academic year high volume Retail, Restaurant or Catering/Specialty operation. The Retail Unit Manager directly supervises a team of professional managers, career staff, and numerous limited and student staff. The academic year operating expense budget for a Unit Manager ranges up to $8 million.

The Retail Unit Manager directs the activity of multiple program areas that are administered in the Dining unit throughout the year, including fiscal management, staffing, and accounting for each program as appropriate. The program areas for Retail Unit Manager may include academic and summer conference service, assigned Retail or Catering operations, departmental assignments and other related program areas as needed.


Salary Information: $70,000 - $75,000 / annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time

• Percentage of Time: 100%

• Fixed

• Average Hours Per Week: 40

• Days of the Week: to be determined

• Shift Includes: Day, Evenings, Nights, Swing Shift and Weekends - to be determined

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 0393 - FOOD SVC MGR 1

Travel: None


35% - Leadership and Accountability

• In collaboration with Associate Director of Dining Services and other University partners, develops and provides a vision with clear direction to all assigned staff to meet departmental needs for growth, change, new development, and commitment to customer service. Provide leadership to Food Service Managers and all assigned staff to ensure that campus departmental policies and procedures are administered uniformly and clearly and that work activity conforms to the overall mission of the University and CHES.

• Responsible for managing the relationship with customers including faculty, staff, students, and the general public. Collaborates with CHES marketing staff to develop marketing and merchandising plans to ensure that dining retail service programs are effectively communicated to target specific clientele.

• Works cooperatively with all facets of CHES and UCSC to provide excellent customer service to diverse clientele including understanding the needs and expectations of the same.

• Ensures customers receive effective and responsive service and that food is served in clean, attractive, well maintained surroundings by a friendly and well informed staff.

• Oversees ongoing customer service programs and facilitates personal interaction with customers. Provides a quick response to customer requests and queries.

• Responsible for fostering an environment that promotes and maintains productive and positive working relationships with open channels of communication, is welcoming of diversity, and is consistent with UCSC Principles of Community.

20% - Operations

• Plans, coordinates, and is involved in all operational aspects of assigned areas including meeting with customers, menu development, merchandising, presentations, service activities, fiscal responsibilities, and sanitation and risk management to include:

• Implements standards for sanitation to meet all health codes

• Provides employees with a safe and healthful work environment

• Ensures compliance of legal and regulatory issues (e.g. ADA)

• Implements IIPP (Injury, Illness Preventive Program)

• Ensures HACCP guidelines are followed in the operating unit

• Provides oversight of management and staff to ensure that all appropriate policies and practices are followed to ensure best safety, sanitation and food preparation practices.

• Collaborates with Executive Chef and the Assistant Director for Dining to plan and refine menus, keeping abreast of current food service trends. Meets with clients as needed to plan and coordinate special menus and events.

• The Retail Unit Manager ensures that assigned staff are properly trained, appropriately uniformed and scheduled to provide all required services for Retail or any other Dining operations as assigned.

• Manages the purchase of food and supplies needed for retail g operations in alignment with budgetary standards, departmental purchasing guidelines, quality controls and customer satisfaction goals. Ensures proper and safe preparation service and display of all food and beverage items.

• Utilizes as directed all electronic data management systems to include: Point of Sale, Timekeeping, Meal Plan databases, Food Service management and inventory, and assigned spreadsheets or databases.

20% - Human Resources Management

• Responsible for Human Resource Management within assigned Units to include maintaining cost effective work schedules. Continued development of job performance standards for all employees and training programs for employees to support all University and departmental standards.

• Maintains appropriate confidentiality of all records and information.

• Maintains fair and equitable performance standards for all managers and staff. Responsible for employee career development, and is supportive of all labor contracts. Provides staff motivation to achieve established goals through recognizing and acknowledging outstanding staff performance.

• Ensures that provisions outlined in the bargaining agreements for the American Federation of State, County and Municipal Employees (AFSCME) and the University of California are followed.

• Ensures that all necessary training programs are implemented and support the University Principals of Community and Respect, customer service skills, food safety and sanitation, and proper equipment use and care.

• Responsible for completing all staff performance appraisals according to campus and divisional guidelines.

15% - Fiscal Management

• Responsible for the oversight and management of multiple complex budgets to include academic year operating budget, mid-year budget, summer operating budget. Prepares and presents reports.

• Responsible for all facets of budget forecasting, analysis and management both short and long term within UC and UCSC policy and practice, as it pertains to the Unit.

• Directs staff in methods of cost control, ensures security of assets (including observing UC cash handling policies), portion control and efficient staffing for optimal productivity at lowest cost.

5% - Maintenance and Repair of Equipment

• Maintains safety, sanitation and security standards in the operating unit.

• Responsible for the proper maintenance of all assigned equipment and facilities which includes the development and implementation of preventative maintenance programs for major equipment, reporting needed repairs in a timely manner, following up until project completion and compiling major maintenance lists for the Assistant Director for Dining Services.

• Reviews all invoice and monthly recharge reports to repairs to confirm accurate charges.

5% - Other Duties As Assigned

• Working with College and University personnel to ensure that the all assigned operations support the University and departmental philosophy by providing a dining experience and environment that provides the highest quality outcomes and services.

• Participating in department wide committees, participating in unit management and operations team projects, collaboration with other Unit Managers, supports academic program events. Supports Dining, Retail, or Catering operations as required.

• Will drive campus owned vehicles and/or a personal vehicle to perform various duties including, but not limited to, catered events, training, quality control within locations, cashier deposits, and other driving, related duties as assigned.

• Other duties as assigned.


• Strong and extensive demonstrated experience in management related to the Retail, Restaurant, Catering, Hotel, and College Dining fields, including but not limited to marketing, financial and labor management, menu development and effective costing, handling and storage, quality control, health and safety.

• Strong demonstrated experience to provide the highest level of customer service in planning and managing restaurant operations, retail enterprise, catered events and/or college food service.

• Strong demonstrated experience in financial analysis and management toward profit.

• Strong demonstrated experience in menu development, culinary production, safe food handling and storage and quality control, and service and event planning skills in restaurant, retail, or catering environments.

• Strong demonstrated supervisory, leadership, and personnel management skills to effectively administer and manage through others.

• Clear and demonstrated understanding of how to promote a safe and healthy workplace, monitor and correct conditions and practices that could result in workplace injury or illness, and effectively respond to injuries that do occur.

• Ability to provide an open climate and create opportunities for employee communication and positive departmental interactions.

• Demonstrated ability to recruit, interview, hire, manage, lead, motivate, and supervise effectively a diverse workforce including: setting and meeting performance goals, conducting performance appraisals and providing effective training and coaching.

• Strong demonstrated ability to exercise good judgment in making timely decisions and resolving issues related while exercising diplomacy in stressful situations; follow through and implement solutions.

• Skill to work independently and the ability to be inventive and creative, including but not limited to initiating change, developing new menus and programs, conceptualizing, organizing, and directing projects.

• Demonstrated ability to apply mathematical and accounting skills to interpret financial and statistical data. Analytical skills to provide effective assessment of statistical data to provide clear feedback to both UCSC Dining management and immediate staff.

• Excellent interpersonal skills to maintain good working relations with a highly diverse group of people and colleagues.

• Strong ability to read, write and communicate accurately, effectively and grammatically at both an informal and professional level.

• Demonstrated computer skills, including a knowledge of food service management systems, event planning software, word processing, spreadsheets, database and presentation software.


• BA/BS in dining services or in a hospitality related field or a combination of education and experience.

• Previous or present involvement in the National Association of Colleges & University Food Services (NACUFS) or other food service/hospitality related professional affiliation.

• Ability to speak Spanish or willingness to learn.


• Selected candidate will be required to pass a pre-employment criminal history background check.

• Must possess a valid license to drive in the State of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.

• Ability to lift and move equipment weighing up to 50 pounds or more with or without accommodations.

• All employees must be able to pass the ServSafe certification within 90 days of employment, or already be in possession of a ServSafe certification upon hire. This certification must be maintained throughout employment in this position.

• The University of California has implemented a covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.

• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained


All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.


Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our tutorial for detailed instructions on our applicant process.


The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

Do not contact this company in solicitation of any product or service.

apply below | save job

Apply for this Job

Please use the APPLY HERE link below to view additional details and application instructions.

Apply Here

Back to Search

Want an email alert with jobs like this one? Sign up today!