Job Details

Revenue Account Program Manager

  2021-10-26     Santa Cruz Metro     110 Vernon Street  

Santa Cruz METRO is currently recruiting for a Revenue Account Program Manager

Join our team! Santa Cruz METRO provides excellent benefits for employees and eligible dependents including medical, dental, vision and CalPERS (retirement pension).

Under general direction of Chief Financial Officer and/or Deputy Finance Director, the Revenue Account Program Manager plans, develops, organizes, manages, evaluates, and implements fares programs and revenue services; manages fare media and systems projects; performs accounting, financial analysis, and bookkeeping to support Santa Cruz METRO financial function, processes, and Ticket and Pass Sales Program; and performs other related work as required.

Duties include, but not limited to:

  • Leads the development and standardization of procedures and methods to improve and continuously monitor the efficiency, security, and effectiveness of fare revenue operations and service delivery methods and procedures in order to maximize funding and efficiencies and minimize costs and threats of fraud or theft;
  • Evaluates and monitor operations, revenue streams and fare structure, collection processes, and fare media and platforms; conducts studies and analyses, identifies opportunities for improvement, evaluates alternatives, develops recommendations, and implements changes; makes decisions affecting METRO’s fare pricing, cash collection, and system changes;
  • Analyzes and identifies variances and problems in fare and revenue collecting equipment; coordinates maintenance and upgrade of equipment; maintains and stocks change and ticketing machines;
  • Develops assigned budgets including providing analysis of types of sales and trends in sales and customer preferences;
  • Processes, tracks, and reconciles ticket and pass requests received via online sales, mail order, and discounted pass requests (bulk purchases);
  • Provides periodic updates to senior staff and Board of Directors on revenue service outcomes and changes to processes and systems.

Minimum Qualifications

  • Four-year degree in Accounting, Finance, Economics, or a closely related field from an accredited college or university and four (4) years of professional experience in revenue collection, financial analysis, and/or accounting experience. Experience in a public agency is desirable.
  • Knowledge of program management, multi-stream revenue collection, counting, reconciling, processing, and reporting; financial analysis and management principles including cash management and cash flow related to revenue streams
  • Knowledge of Generally Accepted Accounting Principles (GAAP); fare media and systems, equipment, hardware, and software applications used in revenue collections; automated fare systems; and/or alternative card payment systems and applications; fraud and theft control techniques, measures, and internal audit requirements; Principles and techniques for evaluating revenue streams and fare structures; principles and practices of project management; vendor relationship management; techniques for providing a high level of customer service and applicable Federal, State, and local laws and regulations; and Santa Cruz METRO policies and procedures affecting fare programs and revenue services
  • All new Santa Cruz METRO employees are required to be fully vaccinated against COVID-19 as a condition of employment.

Salaries are on a six-step salary range schedule with 5% increases yearly.

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