Under general supervision, dispatches Paratransit Operators using a variety of communication devises. Prepares and adjusts ride manifests for Paratransit Operators and supplemental providers, monitors drivers’ locations and documents drivers’ adherence to ride manifests. Provides assistance with reports as instructed. Performs other functions as assigned.
CHARACTERISTICS AND EXAMPLE OF DUTIES:
Dispatches vans using various communication devises. Works to coordinate rides whenever possible.
Prepares drivers packets for the next day.
Administers driver sign-in and sign-out procedures.
Communicates respectfully with Paratransit Operators and customers regarding any schedule adjustments.
Uses a variety of communication systems and other automated tools to monitor paratransit operations, coordinate vehicles, and adjust schedules to optimize service delivery.
Uses judgment to resolve unusual situations or situations that occur in the field such as broken equipment, errors in pick-up or drop off locations.
Attempts to assess emergency/urgent situations and work with Reservation and Scheduling Coordinator, staff, and customers to resolve issues in a timely manner.
Develops and maintains effective working relationships with other staff, representatives of the community, customers, and the public.
Communicates effectively and respectfully with people from different racial, ethnic, cultural groups, physical and intellectual abilities, lifestyle choices and ages. Demonstrates an ability to be sensitive to the needs of customers.
Will be required to courteously assist customers using various communication devices as well as in public.
Will be required to provide information regarding all District services.
Receives and forwards customer feedback to the Reservation and Scheduling Coordinator.
Operates computer and software applications designed for scheduling. Adhere to METRO and departmental policies and procedures.
May also be required to assist reservationist as needed.
Like clerical duties as assigned.
Uses a variety of office equipment.
MINIMUM QUALIFICATIONS AND OTHER CONDITIONS OF EMPLOYMENT:
The ability to interact with customers and staff in a professional manner.
Oral and written communication skills sufficient to complete paperwork, and effectively communicate with the majority of customers and co-workers.
Working knowledge of major computer software (e.g. Microsoft office) systems.
to work calmly and in emergency/crisis situations.
Fluency in Spanish is preferred.
Working knowledge of Trapeze PASS preferred.
Willingness and ability to work unusual hours including nights, weekends, and holidays.
APPLICANT PROCESS: Applicants must complete and submit an official Santa Cruz METRO on-line application and any other required documents specified on the job announcement from our website, https://www.governmentjobs.com/careers/scmtd/. A separate application must be filled for each open position. Resumes will be accepted and are recommended, but may not be substituted for the required application. The standards and minimum requirements as stated on the front of this job announcement represent only the minimum required to file an application. Meeting the listed standards does not guarantee that a candidate will be invited for an examination or interview as the Human Resources Department reserves the right to limit the number of candidates to the most qualified for the position as determined by the Santa Cruz METRO staff. Certification of candidates from the Eligible List to the hiring department may be made each time there is a vacancy. Santa Cruz METRO is an Equal Employment Opportunity/Affirmative Action Employer. Santa Cruz METRO will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 831-420-2542.
Do not contact this company in solicitation of any product or service.