Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective full scope primary
care services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz
and Monterey Counties. SALUD began in Watsonville in 1978 as a storefront “free clinic,” and with a
growing need for health services became a Federally Qualified Health Center (FQHC). Today SALUD is a
primary health care network with four primary clinic sites, school based sites, and over 400 employees.
We provide high quality services to patients of all ages. We offer a competitive salary and benefits
package and a collaborative culture that values excellence, achievement, innovation and compassion.
We are seeking a dynamic Call Center Nurse to work within the clinical care teams providing support in
the delivery of patient care as well as triaging patient to appropriate access points including ambulatory
and emergency care. The Call Center Nurse utilizes nursing skills and judgement to triage patients and
provide patient education. The Call Center Nurse demonstrates critical thinking skills and leadership, and
works closely with Call Center team to deliver exceptional customer service and patient care.
This position supports the organization’s mission, vision, and values through excellence and
competence, collaboration, innovation, respect, commitment to our community and accountability and
Responsibilities include but are not limited to the following:
1. Utilizes the nursing process (assessment, planning, intervention and evaluation) in patient care and
daily activities. Provides comprehensive assessment and utilizes evidence based guidelines, along
with insight of the nursing process, and a proven ability to critically analyze information from the
patient and the patient chart in the decision making process.
2. Functions under standardized procedures or patient care protocols to provide independent patient
3. Provides direct patient education, explains medical procedures, treatments, and medications to
patients and families. Communicates based on patient’s level of understanding and comprehension.
Educates patients utilizing principles of active listening.
4. Performs independent assessment using phone triage protocols.
5. Under written orders, provides test results to patients and advice on treatment or follow-up.
6. Assures efficient patient flow by ongoing assessment of clinician schedule, and working with other
staff to minimize patient waiting time.
7. Participates in staff meetings.
Call Center Nurse
8. Consistently adheres to and/or exceed Salud’s communication guidelines and expectations with
internal and external customers including co-workers, patients, and external partners.
9. Communicates effectively by using welcoming words, proper tone of voice, appropriate body
language, eye contact and smiling in all interactions. Listens skillfully and displays a willingness and
ability to acknowledge patient and co-workers’ needs, expectations and values through the use of
reflective listening and empathy conveyance. Responds to co-worker and patient needs in ways that
are helpful and beyond expectation.
10. Performs other duties as assigned.
Current California RN license and good standing with the Board of Registered Nurses.
Completion of an accredited RN program.
Experience in ambulatory clinical setting and/or Federally Qualified Health Center strongly
Minimum of one year’s experience in acute care nursing strongly preferred.
New nursing graduates considered with at least one year prior supervisory experience.
Valid CA Driver’s License and current vehicle insurance; must be able to travel between sites.
Bilingual English/Spanish strongly preferred.
Current CPR certification.
Standing, walking, sitting, typing, reaching, moving and/or lifting up to 50 pounds.
SALARY & BENEFITS
Full benefit package including: Medical, Dental, Vision and Life Insurances, Voluntary Life Insurance,
Voluntary Long Term Disability, 401(k) with match, FSA, PTO and Holiday Pay.
Please submit a current resume and application to
*SALUD PARA LA GENTE IS AN AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER. EMPLOYEES SHALL NOT
BE DISCRIMINATED AGAINST BECAUSE OF RACE, RELIGION, SEX, NATIONAL ORIGIN, ETHNICITY, AGE, DISABILITY,
POLITICAL AFFILIATION, SEXUAL ORIENTATION, GENDER IDENTITY, COLOR, MARITAL STATUS, MEDICAL
CONDITION OR ANY OTHER BASIS PROTECTED BY LAW.**
Do not contact this company in solicitation of any product or service.