Job Details

Front Office Coordinator

  2019-09-18     Dientes Community Dental     1830 Commercial Way     17-21 hour  
Description:

Job Title:
Front Office Coordinator, Level I

Job Type/FLSA Classification:
Full-Time, Non-Exempt

Reports To:
Front Office Lead

Direct Reports:
None

Job Overview:
Front Office Coordinators at Level I are responsible for checking patients in and out, using Dentrix dental software to schedule appointments, and assisting patients.

Essential Functions:

  • Provide high quality patient care
  • Greet patients, check patients in, and assist with completion of patient history and registration forms
  • Advise and educate patients about the dental insurance programs, cash sliding scale fees, and Care Credit
  • Verify patient eligibility for Medi-Cal
  • Present treatment plans to patients
  • Collect payments as needed
  • Fax prescriptions to pharmacies, as directed
  • Assist patient in making specialized transportation arrangements (ex. Lift Line)
  • Work closely with clinical staff and other front office staff to insure smooth flow of patient care
  • Verify if patient needs an MD consult and process it before patient’s next appointment
  • Scan patient form into Dentrix and manage document center
  • Answer phone calls and questions from patients and providers about clinic eligibility guidelines and services covered by Medi-Cal
  • Schedule and confirm upcoming appointments via telephone and fill cancelled/scheduled appointments to ensure a full clinical schedule
  • Assist in coordinating daily schedule with patient treatment plans
  • Assist in making DTI calls and schedule 6-month heck-ups
  • Prepare and maintain Daily Schedule
  • Fill cancelled/rescheduled appointments assuring schedule is full

Required Competencies:

  • Highly skilled in the use of personal computers and MS Office Suite
  • Excellent people skills, team player, must be able to deal with diverse groups of people in a professional manner both in person and on the telephone
  • Organized, with attention to details and accuracy, ability to be creative, flexible, and self-starting
  • Trustworthy, with ability to apply tact and sound judgement in all professional interactions
  • Must work well under deadline pressure and be able to juggle multiple tasks efficiently
  • Results oriented and solution driven; willingness to collaborate and achieve results in cooperation with others

Required Education/Experience:
Minimum of two years dental office administrative experience preferred

Preferred Education/Experience:
Dentrix Dental Software
Bilingual (Spanish/English)

Physical Demands:
Must be able to lift 20lbs

Additional Qualifications:
None
 


Do not contact this company in solicitation of any product or service.

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