Job Details

Lead Student Information Systems Consultant

Job no: 544353
Work type: Staff
Location: Monterey Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Classification: Information Technology Consultant - Career
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $6,812 - $7,871* mo.

https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule.aspx

*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: December 8, 2024
Recruitment Status: Open Until Filled

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring https://csumb.edu/about/founding-vision-statement/, CSUMB is part of the nation's largest four-year public university system, https://www.calstate.edu/csu-system/about-the-csu/Pages/default.aspx, which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The university's https://csumb.edu/about/mission-strategic-plan/ prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general direction of the AVP for Enrollment Management, the Lead Student Information Systems Consultant independently analyzes admissions and enrollment data for the purpose of systems and provides technical support with the operations of the CMS and communications systems, imaging systems, electronic data and other systems which support the Office of Admissions and the Enrollment Management Division. The Consultant serves as the liaison to the Information Systems/Information Technology campus groups and CMS Chancellor IT Groups, and interact with other campus departments in providing systems support and disseminating system information.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Serves as a primary contact for the Admissions Department for the CMS (Student Administration) system; develops and expands enhancements of various components of the student information systems functionality of the CMS system; serves as a subject matter expert troubleshooting issues related to assigned systems and processes; prepares and maintains system/operational documentation for technical aspects of enrollment-related processes; keeps abreast of technical knowledge related to assigned responsibilities, and processes; prepares and maintains system/operational documentation for various enrollment-related
• Develops workflows and control procedures; supports system administration and oversees the development of end-user reports; provides guidance in business process redesign; supports campus stakeholders in consultation with Information Technology staff on systems infrastructure, integration and core system programming issues; establishes controls and processes to monitor systems and data integrity.
• Provides lead work direction to the Information Technology Consultant- Career Analyst and the Administrative Analyst/Specialists team and provides systems support for the application planning/development, testing, installation support, operation, and maintenance of Student Information Systems, Salesforce, database/web applications, imaging systems, electronic data interface.
• Provides support for process mapping and other quality initiatives in collaboration with other areas of the Enrollment Management Division; collaborates with other departments to address business issues and develop/refine processes that improve workflow and maximize the use of available technologies.

Other Functions:

Performs other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge: The incumbent possesses an advanced and comprehensive knowledge of a technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Knowledge of information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures, networks, and/or databases. Knowledge of data administration principles and techniques. Knowledge of network administration. Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and User documentation. Knowledge of statistical and/or research databases.

Skills: Proficiency using standard software packages. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. Subject matter expertise in a specialized discipline or body of knowledge.

Ability: Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to integrate multiple applications and/or systems. Ability to analyze data requirements and research data availability and access methods. Ability to coordinate and implement data exchanges and conversions.

MINIMUM QUALIFICATIONS:

A basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite for this position. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Working knowledge of automated desktop management tools in an enterprise environment, common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills.

SPECIALIZED SKILLS:

• Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above.
• Work is generally performed independently and requires regularly exercising judgment and discretion to interpret policies, procedures and objectives
• Demonstrated proficiency and experience with using both MacOS and Windows operating systems, in the use and management of components of the s
• Student Information Systems, Salesforce, database/web applications, imaging systems, electronic data interface.
• Demonstrated ability to perform consistently in a high volume, dynamic environment, requiring above average attention to detail and direction; establish both short term and long-term priorities, which allow unrelated activities to be conducted concurrently; consistently work effectively, cooperatively, collaboratively and respectfully and with a positive demeanor with faculty, staff and students in both normal and pressure situations; understand, follow and complete direction given by management; assessing situations, developing various solutions, and carrying out the chosen solution; communicate both in writing and verbally to both technical and lay personnel

PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE:

Experience in public higher education, specifically admissions. Experience in the planning and execution of admissions technology projects is strongly desired. Experience with student information systems, FERPA and national practices and procedures to ensure compliance, articulation, and laws/rules regarding residency for tuition purposes. Familiarity with CSU admission requirements and Chancellor's Office admissions reporting requirements; CSUMB admissions programs, policies and procedures. General knowledge of principles, problems, and methods of public administration, including organization, personnel; advanced statistical and research methods. Must have the ability to establish and maintain effective working relationships within a diverse environment.

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers.

SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097​ as a condition of employment.
• This position is designated as a Campus Security Authority (CSA).  The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment. 
• This position is required to comply with confidentiality requirements outlined in the Department of Education`s Family Educational Rights and Privacy and California`s Educational Code Chapter 13 regarding sensitive student issues.
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS:

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit https://www.schoonoverparkapartments.com/ for more information.

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at https://careers.pageuppeople.com/873/mb/en-us/listing/. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

To apply, visit https://apptrkr.com/5809391