Job Details

Definition and Class Characteristics

This position will work 20-29 hours per week. This position is non-benefited and may only work a total of 999 hours in a fiscal year (July 1st - June 30th). 

Monterey One Water is looking for a positive individual who is interested in information systems. The ideal candidate should be eager to learn, be proactive,  and helpful.

Definition
Under direct supervision, assists the Information Systems Department in daily activities and special projects to learn, understand, and gain experience related to the information systems function and its role in achieving Agency objectives.  This position is designed to allow the incumbent to gain experience and insight into database administration, infrastructure, applications technology, project management, cross-functional exposure and more.

Class Characteristics
This classification performs a variety of duties in the Information Systems Department to develop knowledge and abilities in installing, maintaining, supporting and operating a wide variety of computer and peripheral equipment and software. Employees at this level are not expected to perform with the same independence as the Information Technology Technician.

Essential Functions

Essential Functions:

• Responds to user requests for service and troubleshoot problems.
• Supports PC hardware components, printers, desktop operating system software, and application software.
• Performs repairs to equipment and arranges for other servicing needs.
• Monitors antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Records activities, solutions and other responses to request for service using the Monterey One Water helpdesk cloud servicers.
• Assists in maintaining inventory records and documentation for equipment and software.
• Assists in configuring and implementing Office 365 and SharePoint services.
• Provides basic user training for hardware and software use.
• Provides backup technical support for networks including servers, routers, switches, and wireless access points.
• Performs other job-related duties as assigned.

Qualifications

Knowledge of:

• Personal computers, laptops, notebooks, and tablets, including hardware and software related peripheral equipment.
• Windows in a technical support environment.
• Recent versions of Microsoft Office Applications.
• The PC industry's current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.
• Possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Safe driving rules and practices.
• Techniques for providing a high level of customer service to the public and Agency staff, in person and over the telephone.

Ability to:

• Provide exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.
• Research and understand technical documentation, and an understanding of how to apply various technical resources.
• Perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication. Understand and follow oral and written instructions. 
• Maintain confidentiality as needed.
• Effectively use communication tools such as telephone, voicemail, email, internet, intranet and others as required.
• Organize your own work, set priorities, and meet critical time deadlines.
• Operate office equipment including computer equipment and software programs.
• Effectively communicate in person, over the telephone, two-way radio, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Pass Agency physical examination, which may include pre-employment assessment of safe work capacity in comparison to the essential job functions for the position.

Education and Experience:

• Equivalent to the completion of the twelfth grade and the completion of 30 units of completed study towards an Associates or Bachelor's degree from an accredited college or university in Information Systems Management or related field.
• One (1) year of experience performing duties similar to the position.
• Additional experience preferred include Microsoft Server, SharePoint, networking technologies and printer support.

Licenses or Certifications:

• Possession of a valid California Motor Vehicle Driver's license and be insurable with the Agency's insurance at the standard rate and continue to meet the established driving standards as a condition of employment for this position.

Physical and Environmental Demands

 Physical Demands:

• Standing & Walking – Primarily sedentary classification although standing in work areas and walking between work areas may be required.
• Lifting - Ability to safely lift up to 10 pounds overhead and 20 pounds to waist level; both these requirements include bending at knees to facilitate proper lifting techniques: 1 minute up to 5 minutes per day.
• Manual Dexterity - Ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard, copiers, and adding machines, and writing: 1 hour up to 8 hours per day.
• Visual - Ability to read printed materials and view a computer screen for long periods: 30 minutes up to 8 hours per day.
• Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
• Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.

 
Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.