Job Details

We are looking for the right person to join our amazing team here in Santa Cruz. Are you looking for a rewarding career where you can make a difference in someone's life during a difficult time? 

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work!

Our Funeral Arranger will assist in the implementation of choices made by the families/legal representative regarding the funeral, cremation services and memorialization of the individual. We are looking for someone who will provide exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES

• Ability to use technology while meeting with families in person or remotely to arrange cremation services in a professional, organized and caring manner consistent with Company Policies and Procedures
• Confirms authorizations, prepares and accurately completes documents and online entries related to services and cremations
• Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
• Meet with families to conduct Private Family Viewings or Witness Cremations
• Transfer cremated remains into urns or keepsakes
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Assists with general office duties including answering phones and releasing of urns and death certificates
• Ensures potential pre-need referrals are shared with sales team

MINIMUM REQUIREMENTS

Education

• High School diploma or equivalent

Licenses

• Current state/province issued driver`s license

Experience

• 1-2 years of industry experience helpful, but not required
• 3-5 years of recent administrative or customer service experience

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Strong Computer Skills
• Excellent Administrative Skills.
• Excellent Customer Service Skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to operate office equipment such as photocopiers, printers, etc.
• Conveys information clearly and concisely in written and spoken communication
• Resolves problems and provides solutions to customers in a timely manner
• Time management, organizational skills and detail oriented
• Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)
• Pay: $24 per hour

BENEFITS:

Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match up to 6%, and Employee Assistance Program.