Job Details

UTC Residential Manager

Location:

Job ID: 71532

JOB POSTING

This is a live-in position, requiring the employee to live full-time in the provided apartment with a three-year contract.

• Off-campus apartment accommodation is provided, in accordance with the Apartment Use Agreement.

• A basic meal plan is provided to support interaction, involvement, and community building with students, staff, and faculty in a dining hall setting during the academic year.

• This is a contract appointment with a term of three years unless terminated earlier.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the https://shr.ucsc.edu/talent-acquisition/applicant_resources/index.html on our Talent Acquisition website.

• https://shr.ucsc.edu/talent-acquisition/applicant_resources/how-to-apply/index.html

• https://shr.ucsc.edu/talent-acquisition/applicant_resources/troubleshooting.html

• https://shr.ucsc.edu/talent-acquisition/applicant_resources/tips-for-applicants/index.html

• https://shr.ucsc.edu/talent-acquisition/applicant_resources/Frequently-Asked-Questions/index.html

INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, https://shr.ucsc.edu/talent-acquisition/applicant_resources/ird-and-applicant-review-process.html.

The IRD for this job is: 08-19-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Colleges, Housing and Educational Services (CHES) is a multi-funded organization within the Division of Student Affairs and Success (DSAS) at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, capital planning, dining services, conference services, early education services and business and financial analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents.

CHES provides on-campus housing and dining services to nearly 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.

JOB SUMMARY

Under the general supervision of an Assistant Director of Residential Education (ADRE), the University Town Center (UTC) Residential Manager serves as a member of the student life team. The UTC Residential Manager provides a variety of direct support services to residential students and assists with the management of the residential education program. Themes and areas will vary across colleges and units.

The UTC Residential Manager is responsible for community building in an assigned residential area; educational, multicultural, developmental programming and curriculum implementation; advising, conflict mediation, policy enforcement and jurisprudence; on-site crisis and emergency response coordination; student staff recruitment, selection, supervision, training and evaluation; housing and facilities coordination; budget management; safety and security; advising student groups; and special projects.

APPOINTMENT INFORMATION

Budgeted Salary: $66,900 / Annually. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed

• Percentage of Time: 100%, 40 Hours per Week

• Days of the Week: Mon-Fri

• Shift Includes: Days, Evening and Weekends, as needed

Employee Classification: Contract appointment

Job End Date: 3 years from date of hire

Work Location: University Town Center (UTC) - Santa Cruz

Union Representation: Non-Represented

Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)

Travel: Never or Rarely

JOB DUTIES

35% - Residential Curriculum Administration and Community Building

• Facilitates the development of community, civility and responsibility among residents, and the development of an environment conducive to their academic, intellectual, cultural and social development. Provides leadership for student development in a variety of areas including: academic success, diversity and inclusion, social justice, faculty involvement, health and wellness.

• In conjunction with other ARCH staff, develops and implements a comprehensive residential education program. Participates in the planning and implementation of area and unit programming.

• Serves as primary resource person for student residential staff in the implementation of residential curriculum, ensuring that student staff are able to effectively deliver the curriculum.

• Supervises and advises area and unit wide programming.

• In conjunction with the residential team, develops methods to assess the quality of life within the residential units, participates in ongoing research activities specific to residential student issues and conducts ongoing program assessment of residential programs. Identifies trends and needs in the community and makes recommendations for future program development.

• Sets a standard of communal and individual behavior within the residential community. Counsels and advises residents with personal and living area problems. Resolves conflict among residential students, hears grievances and initiates mediation.

• Liaises with the property management to ensure maintenance of the building and communicates to both ARCH team and Property Management issues that need to be addressed.

• Provides office and front desk presence to make sure office remains open and available for residents, staff, and maintenance workers.

• Manages Summer programs collaboratively with the Housing Coordinator.

30% - Student Staff Supervision, Development and Advising

• Hires, trains, evaluates and supervises student residential staff. Monitors standards of employment and provides ongoing evaluative feedback. Assists student staff in their personal and professional development and achievement of their learning goals. Sets and models a standard of ethical behavior for the student staff team.

• Plans, implements, and participates in a comprehensive training and education program for student staff team, including ongoing staff development and in-service training. Provides guidance and training appropriate for new and returning student staff members. Facilitates individual and group meetings with student residential staff. Attends all residential team meetings, training, sponsored social programs, and retreats.

15% - Crisis, Disaster and Emergency Response Coordination

• Participates in on-call rotation throughout the calendar year ranging from in area to all student residential living spaces.

• Provides backup and assistance to the Residential Community Safety Program (RCSP) staff and other members of the college/ unity and residential staff for monitoring safety.

• In conjunction with other staff, has responsibility for on-site crisis management, emergency response, and disaster assistance. Coordinates with campus and community resources (counseling and psychological services, police, fire, etc.) in response to student physical or mental health issues. Consults with the Assistant Director ARCH, Associate Director as appropriate.

• Provides assistance where needed, particularly in facilities and dining, during any time of disruption to normal campus operations due to inclement weather, disaster, power outage, strike or protest activity, etc.

• Has key access to all residential areas for use in emergency, to provide access for fire safety inspections and for student lockouts.

• Promotes a safe and healthy workplace; monitors and addresses conditions and practices that could result in workplace injury or illness, and effectively responds to injuries that do occur. Submits workplace injury documentation as outlined in policy.

10% - Student Conduct

• Serves as a conduct officer, directly responsible for assigned conduct caseload, including record keeping. Applies principles of student development theory, restorative justice, and educational philosophy in the implementation of the student conduct curriculum. Advises students and makes referrals to appropriate resources and agencies. Ensures due process, develops resolutions, assigns sanctions, and conducts follow-up as appropriate. Communicates and collaborates with supervisor and the assigned conduct staff to ensure equity in the resolution/ sanction process.

• Enforces residential and university policies as outlined in the Terms and Conditions (housing contract) and Student Policies and Regulations Handbook, addressing student conduct issues such as noise, parties, alcohol and other drug use, disorderly behavior, maintenance and custodial issues, etc.

10% - Administrative and Other Duties as Assigned

• Attends all regularly scheduled professional staff meetings including but not limited to unit team meetings, meetings with Assistant Director, collaborative meetings with Coordinators for Residential Education (CRE), and Colleges, Housing, and Educational Services (CHES) meetings.

• Meet and or communicate regularly with outside university constituents (property management, maintenance, city departments, custodial, etc.)

• Participates on department and/ or campus wide committees and activities as assigned.

• Provides support to the Assistant Director, Associate Director for special projects and performs other duties as assigned based on college/ unity, department, and University needs.

• Regularly participates in and attends ongoing professional development and training opportunities including workshops, conferences, and webinars. Continues to gain knowledge and ensure competency across a variety of areas including, but not limited to, educational and restorative philosophies and practices, implicit bias and emergency response. Reviews relevant literature to remain current on emerging trends and issues in higher education.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience and / or training.

• Direct experience in housing and residence life administration or student affairs.

• General theoretical knowledge base in the area of student development theory OR related theoretical knowledge (e.g. community development, program development, educational theory, leadership development theory, cross-cultural communications, and/or group development).

• General understanding of the current trends and issues impacting student populations and higher education. Awareness of demographic data related to diversity in higher education.

• Demonstrated ability to work effectively within a diverse and multicultural setting. General interest in, knowledge of, and experience with dimensions of diversity that result from different identities, such as ethnic, socioeconomic, racial, gender, sexual orientation, disability, and cultural differences.

• Strong written communication skills.

• Verbal and interpersonal communication skills sufficient to successfully interact with large groups, families, the public and other professionals.

• Assessment and conflict mediation skills sufficient to listen to and summarize individual and group concerns.

• Demonstrated ability to handle crisis situations involving student welfare and safety.

• Experience in recruitment, motivation, goal setting and evaluation of student leaders.

• Ability to work effectively as part of a team.

• Ability to work independently, to set priorities, and to make decisions under pressure.

• Excellent organizational skills.

• Substantial related administrative and record keeping experience.

• Budget oversight.

• Proficiency with a computer and computer applications including word processing, page layout, spreadsheet, database, calendar and communications (e-mail/web browser) software.

PREFERRED QUALIFICATIONS

• Professional affiliation with professional organizations such as ACPA-College Student Educators International, Association of College and University Housing Officers International (ACUHO-I), National Association of Student Personnel Administrators (NASPA), etc.

• Experience with program presentation, facilitation, and group leadership development.

• Previous live-in experience with undergraduate, graduate and/or family residential programs with increasing responsibility for program development and student staff supervision or equivalent experience.

• General knowledge of student conduct including experience interpreting and implementing policies and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.

• The selected candidate will be required to work all scheduled hours on-site.

• Ability to work a variable schedule including evenings and weekends.

• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.

• The University of California has implemented a https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.

• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhttps://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=PEN&division=&title=1.&part=4.&chapter=2.&article=2.5.

• Other special conditions of employment that apply to this position: This is a live-in position which requires the employee to live in the provided apartment full time in a Three-Year Contract position.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS

View full job description and access on-line application:

https://apptrkr.com/5499281

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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