Job Details

Membership / Customer Service Rep Featured

  2022-05-31     BTF Enterprises     Soquel     20 hour  

BTF Enterprises (an association management company) is seeking a personable, experienced, and positive individual looking for career progression. If you like working with people, have outstanding customer service skills, take ownership of your work and want to work with a company that is committed to its employees, you’re the kind of candidate we want to hear from.

  • Watch our video about what we do:

The position we are seeking to fill is for a Membership Services / Customer Care Representative. The ideal candidate is someone that has experience in office/administrative services and is looking to grow their management skills and take on larger challenges with meetings and member programs.

Ideally, we need someone with demonstrated administrative services.


  • Answering Multiple Client Lines and General Email Inquiries
  • Answering questions on price of membership, benefits of membership, talking about upcoming workshops, conferences and other programs
  • Working in a membership database to pull reports, process payments, register members for events
  • Pull reports and reconcile daily deposits of payments entered through the database
  • Set up and send broadcast emails to members on upcoming events and programs

There is a lot of room for growth and learning.  You can take on as much as you are interested in once you master your main responsibilities. 

Skill / Experience Requirements:

Microsoft Excel - We use excel on a daily basis to pull our payment reports, calculate the payments and reconcile.

Google Suite - We use google drive to upload, share and collaborate on various documents with volunteers and members outside our office.

Knowledge of Outlook and Mail Merge are helpful but we can teach these fairly quickly.

What we offer

We offer excellent benefits, including medical, dental, vision, 401K, professional development funding, two weeks vacation to start, and one week of sick pay. We have a strong work ethic, a positive environment, and friendly people. We believe in your professional development and willingly provide the support to go with it.

Starting Salary: $20/hr - Option to grow quickly and salary increases are available as you master the initial projects.  Initiative in learning is important.
As travel and events are part of our company, the individual hired must be fully vaccinated for COVID-19

Do not contact this company in solicitation of any product or service.

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