Small Business Development Center Assistant (Part-time)
Salary: See Position Description
Deadline: 5/20/2020 11:59 PM Pacific
Full job description and OFFICIAL application available ONLY at: http://22.214.171.124/counter.php?id=181105
Are you interested in creating an amazing educational environment for students who are part of an equity driven community? Staff at Cabrillo College support quality programs and services to students that promote their diverse and evolving needs as they progress toward their individual educational goals. Come join us in our vision to improve the world, one student at a time!
This part-time (80%) 12-months per year, Small Business Development Center Assistant performs routine to complex administrative support in the Small Business Development Center (SBDC); provides front-counter support to SBDC clients; screens applicants and schedules business counseling appointments; assists with outreach; creates and maintains department-specific tracking systems, reports, records and files required for work processes; and performs related duties as assigned.
The ideal candidate will share Cabrillo's commitment to educating its racially and socioeconomically diverse student population. Cabrillo College serves approximately 11,400 students per term, of which 44% are LatinX, 5% multi-ethnic, 2.75% Asian, 1.25% African-American, 1% Filipino, 0.25% American Indian or Alaskan Native, and 0.18% Pacific Islander as of Fall 2019. In 2006, Cabrillo College was designated a Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community.
As a classified staff member at Cabrillo College, you will join a vibrant community of professionals and educators working together to provide a positive educational environment where our students experience diverse academic and cultural perspectives.
Examples of Duties
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
• Facilitates the day-to-day operation of the SBDC; performs customer service at a front desk, via email or over the phone; answers inquiries and explains services, procedures, rules and regulations regarding programs; provides administrative support to business advisors including but not limited to webinars, meetings, trainings, and events.
• Screens applicants both online and in person for a variety of services; enrolls clients in workshops and accepts fees for services.
Enters and retrieves data and prepares periodic and special reports, correspondence and other written materials using a personal computer system and various software such as email, word processing, spreadsheets and databases; performs basic research; develops, tracks, reconciles and reports administrative processes, metrics and documents; creates and maintains electronic and physical filing systems.
• Schedules and cancels appointments, meetings, conferences and other related activities for the Director; sets up, maintains and posts department and staff calendars and room reservation calendars.
• Creates and maintains tracking systems, spreadsheets and small databases; independently performs research for staff on specific SBDC issues and programs; ensures programs and services meet funding guidelines and data tracking requirements and generate performance reports for District and grant compliance.
• Prepares or reviews, submits and tracks requests for payments and purchase orders in accordance with District policies and procedures and funding source requirements; monitors division/department funding sources and budget usage and prepares requests for budget transfers; responds to requests for additional information from division level financial support staff; assists with ordering equipment and materials; coordinates full- and part-time staff and coordinates business advisors' payroll administrative processes.
• Writes and distributes outreach and informational materials such as news releases, fact sheets, flyers, brochures, newsletters, presentations and speeches; solicits testimonials and engages successful clients in SBDC marketing and promotional opportunities; maintains website and social media.
• Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff.
• Conducts outreach and may make presentations regarding SBDC activities at business and community events.
• Assists with the training of student workers; monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards.
• Performs related duties as assigned.
• Education and Experience
• Equivalent to graduation from high school or GED equivalent, and three (3) years of clerical support experience preferably involving frequent public or student contact; or an equivalent combination of training and experience.
Please note: Additional education may be substituted for the experience on a year-for-year basis up to two (2) years.
• Modern office practices, procedures and equipment including knowledge of computers and applicable software programs.
• Customer service practices and telephone etiquette.
• Familiarity with the U.S. Small Business Administration and other providers of assistance to small businesses, especially those located in the Santa Cruz County.
• District rules, policies and procedures applicable to departmental operations.
• Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.
• District payroll and general accounting systems operations, practices and procedures applicable to assignment.
• Basic grants administration methods and practices.
• Applicable sections of the California Education Code, Title V and other applicable laws.
• The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student records.
Skills and Abilities to:
• Provide customer service in person and over the phone.
• Communicate information accurately and effectively; understand requests for information or assistance; maintain a courteous and tactful manner when under pressure or in an antagonistic situation.
• Compose clear, concise and comprehensive correspondence, reports, studies, agreements, presentations and other written materials from brief instructions.
• Track and report statistical information utilizing complex spreadsheets and databases.
• Perform mathematical calculations; assist in monitoring departmental budgets.
• Coordinate timelines and deliverables for multiple projects, training programs and seminars.
• Type accurately at a speed necessary to meet the requirements of the position.
• Interpret, explain and apply complex legal mandates, regulations, guidelines, policies and procedures applicable to assigned responsibilities with consistency and a high degree of accuracy.
• Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
• Maintain confidentiality of District and client files and records.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Establish and maintain effective working relationships.
• Uphold the District's mission, values and objectives including equity and Guided Pathways.
• Support an inclusive work environment that fosters diversity, respect and engagement.
• Licenses, Certificates and Other Requirements:
• A valid California driver's license or ability to access and use alternative transportation.
Starting Salary Range: $3,063 to $3,377 per month; maximum initial salary step placement on the classified salary schedule (Download PDF reader) is step 3. Part-time assignment (32 hours per week), 12 months per year. Monday through Friday with hours to be arranged between 8:00 a.m. to 5:00 p.m. with evenings and weekends as required. Position scheduled to begin as soon as possible, pending continued categorical funding and Governing Board ratification. Salary is subject to proration based on beginning date of assignment.
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