First Alarm is one of the largest privately owned security firms in California. Protecting thousands of homes and businesses, First Alarm is dedicated to making people and places safe! Through growth, experience, and acquisition, First Alarm has become a name widely recognized for safety and dependability. Our corporate headquarters, located in Aptos, California, is one of the most modern security centers in the industry. We also operate satellite facilities in Richmond, Monterey, Rohnert Park, and San Jose. We are committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development.
This position is for our Emergency Call Center that is open 24/7 365 days a year. Flexible availability is preferred. We are currently looking to fill swing/evening shifts, including weekend shifts; but the schedule can be and is changed as needed to ensure there is enough coverage. We are currently hiring for full and part time. There is always a possibility of a part time position becoming full time.
Alarm monitoring is not a routine job and starts with an extensive paid training program over several weeks. Position entails a heavy work load with constant multi-tasking and needs good reading comprehension and memorization of many policies and standard procedures. You must be able to deliver excellent customer service while under stress. The ability to correctly prioritize tasks, accuracy, reliability, and accountability are all necessary qualities to have in order to be successful in this position.
Must be able to type quickly and accurately. Good spelling and the proper use of English grammar is required. Prior customer service, business level computer use, and business phone experience are helpful for qualifying.
Must pass a state criminal background check and have a clean drug test. (Medical Marijuana not allowed due to federal contracts). Good credit history helpful to obtain an optional federal security clearance towards future advancement. Already having a federal security clearance is very helpful for qualifying.
Compensation: Entry level is $18.00 per hour to start or commensurate with experience and ability. Benefits for Full Time after 30 days of FT work including medical, dental, vision, life insurance, 401K, paid time off, and tuition reimbursement. There is room for advancement within our department's chain of command, and other departments in the company, for excellent employees.
Job Types: Full-time, Part-time
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