Job Details

IT Help Desk Technician (1844)

  2019-10-16     Encompass Community Services     Santa Cruz County     $17.00 - $22.00 hour  

About Us: At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 40 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.


The Encompass Community Services IT Department has an opening for a full time IT Help Desk Technician. A relaxed atmosphere, dress code and generous hourly compensation relative to skill level required make this a fantastic position for someone new to Enterprise IT to gain valuable experience with corporate technologies. This is a great opportunity to learn how IT functions in a healthcare / social services environment.

Encompass Community Services is the largest community-based nonprofit in Santa Cruz County and you’ll be helping to keep 30+ locations across the County running smoothly, gaining valuable experience with technologies traditionally found in large for-profit organizations.

You will work closely with all members of the IT Team and other staff at the agency.


  • Provide level 1 helpdesk support, both onsite and remote support in the following areas

  • Windows 7 & Windows 10 Operating Systems

  • Desktop support

  • Network and local printers

  • Computer and laptop hardware

  • Mobile device software & hardware (Apple & Android OS)

  • VoIP device and profile support

  • Manage & Track Helpdesk requests (by phone, email & ticketing system)

  • Computer and laptop Operating System imaging

  • Hardware setup and deployment

  • E-waste management and proper disposal

  • Maintain IT inventory for all devices

  • Maintain and update IT documentation and standard procedures

  • Assist users with password related issues



· Knowledge of Windows environments, entry level computer hardware and software knowledge

· Excellent communication skills and provide excellent customer service

· Ability to travel to and from remote offices, have a valid Driver’s License, and a personal vehicle

· Excellent problem-solving skills, well organized, high ability to document steps of resolution.

· Ability to efficiently time manage work hours, service calls

· Willingness to learn and grow as an IT professional

· Excellent team member, great working attitude


· 2-3 years’ experience with IT Helpdesk support

· Able to handle Help Desk Dispatch periodically

· Understanding of Enterprise level networking

· Understanding of Microsoft Active Directory

· Familiarity with cloud based solutions (Office 365, Salesforce)

· Customer Service experience with diverse customer base

Technical training will be provided for several technologies at use in the agency

Wages & Benefits: Our total compensation package includes a comprehensive medical and dental insurance plan for full time employees, 403(b) retirement plan, paid holiday, sick time, and 17 days of paid vacation, pro-rated for positions less than 40 hours a week.

We are an equal opportunity employer. At Encompass we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications are welcome from all qualified candidates.

Encompass Community Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. We are committed to excellence through diversity and strive to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all clients and employees.

If you require assistance applying on-line, we have computer terminals available at our 380 Encinal Street Suite 200 office in Santa Cruz, Tel: 831-469-1700, and at our 225 Westridge Drive location in Watsonville, Tel: 831-724-3885. Please call ahead to schedule an appointment.

Please apply at

Do not contact this company in solicitation of any product or service.

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