Job Title: Patron Services and Database Supervisor
Department: Patron Services (Box Office)
Reports to: Marketing/Finance Department
Position: Hourly/Non-Exempt, 32 hours per week
Sunset Cultural Center, Inc. (SCC) is a 501(c) (3) nonprofit corporation that programs and manages the Sunset Community and Cultural Center (718-seat capacity) and the historic outdoor Forest Theater (525-seat capacity). SCC presents 25-30 main stage programs each season, hosts an additional 100+ events on our stages, administers a comprehensive outreach and arts education program, and employs 14 full-time staff members.
SCC seeks a passionate, customer-oriented team player to supervise a dynamic department within an exciting, growing performing arts organization committed to excellence in all of our operations.
The Patron Services Department supports two of SCC’s main revenue centers: Development and Programming. The Patron Services Supervisor (PSS) oversees daily operations for SCC’s box office, including single-ticket and subscription/membership sales and services and box office staff supervision and scheduling. The Patron Services Supervisor is responsible for the oversight and maintenance of SCC’s customer database in the Tessitura sales and CRM platform, and oversees the technical and functional aspects of the software in conjunction with internal and external technical support. The PSS coordinates upgrades and customization of the software as needed and continually identifies database requirements.
The PSS also works in tandem with members of the senior management team to ensure the highest degree of patron and donor satisfaction and engagement. The PSS reports to the Director of Marketing, with oversight from the Finance Department, and supports the organization’s efforts to mine data that will assist with analyzing sales and attendance trends, identify new product types and areas for potential growth, and design and execute database marketing strategies that will grow earned and contributed revenue streams for the organization.
Box Office Supervision
Background checks are required for this position.
To apply, please send your cover letter, resume and salary requirement, and be prepared with three current professional references that can speak to your ability to perform the referenced responsibilities. Please submit the above list of items in a single PDF document to Christine Sandin at firstname.lastname@example.org. Phone calls will not be accepted. Principals only (no recruiters please). Applications that do not follow this format will not be considered.
Thank you for your interest!
**Sunset Cultural Center, Inc. is an equal opportunity employer, and is committed to a diverse and harmonious workplace. We extend our thanks and appreciation to all applicants for their expressed interest in working at SCC and will contact those selected for an interview.
Do not contact this company in solicitation of any product or service.