Freedom Heating is looking for a high energy, muti-tasker with great customer skills to dispatch our team of technicians and is able to work as a team member to ensure superior service to all our customers.
Primary Job Function: Maintain the service technicians daily schedules and dispatch the technicians for service calls. Schedule return trips with customers when parts are in. Maintain the schedule for service technicians. Maintain customer database with current information. Clear and concise communications with managers, employees and company customers, including keeping customers appraised as to company schedule. Able to perform under pressure.
Advanced customer service skills.
Ability to multi-task.
Geographical knowledge of service area and reading of map skills.
Knowledge of industry is recommended but not required.
High School diploma or general education degree (GED).
Take incoming customer calls.
Schedule and coordinate all service calls as calls are received.
Create dispatch invoices for all service calls.
Dispatch service technicians.
Respond to all messages left overnight.
Maintain the service schedule calendar board.
Forecast workload for 2 - 3 days out.
Contact customers with "parts pending" status as parts are received for scheduling.
Follow up on all pending and recommended work with customer.
Maintain the maintenance agreements, including billing, scheduling,, database, customer hard files and renewals.
Update customer files as information is received from installation invoices.
Type service contract proposals for new customers.
Maintain on call schedule.
maintain customer history files in database.
File service orders.
Update service database from service invoice.
Happy calls / customer surveys.
Other duties as assigned.
Do not contact this company in solicitation of any product or service.