Core Technologies Services Coordinator
Information Technology Services
Job #: 1808384
Full Time; Career
Starting Salary Range: $27.09-$28.91/hourly. Salary commensurate with qualifications and experience.
UCSC strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.
The Information Technology Services (ITS) Core Technologies Service Coordinator provides the contact point for processing service requests for network, telephone, and some data center services. The incumbent works with customers to determine which services will best meet their needs, develops telephone and cabling work orders for our field operations staff to fulfill and bill for services. The Core Technologies Service Coordinator may provide basic programming changes using the telephone and network switches to establish or change services.
Additionally, the incumbent is expected to provide entry-level trouble shooting and problem resolution on campus network and telephony problems and to escalate more difficult issues to the appropriate workgroup. The position plays a critical role in providing or updating documentation on the services offered and on how the underlying wiring infrastructure is connected to service provisioning (e.g. network port to data outlet assignments).
The position also is responsible for preparing and inputting unit purchasing requests (Purchase Requisitions (PR's), Departmental Purchase Orders (DPO's) and Departmental Repair Orders) into the campus purchasing system (CruzBuy).
This position requires passing a pre-employment criminal history background check. Selected candidates cannot begin work until passing their background check. Please note: Time required to complete this process may vary and can be lengthy.
Working at UCSC puts you in the center of a world class hub of teaching and research, in a setting of incredible natural beauty, with a team of dedicated, professional colleagues. Information Technology Services (ITS) at UC Santa Cruz offers the campus a wide range of systems and services that support instruction, research and operations.
-We are a group of enthusiastic people who produce extraordinary results.
-We value a workplace where individuals know that they can truly make a difference.
-We value people who care about each other, the quality of our services, and the satisfaction of our customers.
Come work with us! We're looking for bright and energetic people who want to make a difference.
Please Note: This position requires passing a pre-employment criminal history background check. Selected candidates cannot begin work until passing their background check. Please note: Time required to complete this process may vary and can be lengthy.
• Ability to receive, prioritize and determine the complexity level of trouble reports or customer complaints, respond appropriately, escalate as required based upon complexity, and see the resolution through to completion.
• Excellent customer relations skills, including ability to communicate effectively verbally and in writing with a highly diverse population of end-user staff, students, and faculty and with ITS managers and technical staff.
• Ability to learn and understand University purchasing functions and procedures.
• Working knowledge of purchasing functions. Ability to use Pinnacle software program to perform material management functions; Knowledge of or experience with electronic purchasing, inventory and financial information systems.
• Experience and skill using email, word processing, spreadsheet, database functions, Internet, and meeting software with speed and accuracy; ability to learn new applications.
Selected candidate will be required to pass a pre-employment criminal history background check.
Position is open until filled. Initial Review Date: 11-20-2018
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
To ensure review of application materials by the hiring unit, they must be submitted ON OR BEFORE the initial review date (IRD) via the Staff Employment Opportunities web site mailto:@ https://jobs.ucsc.edu. A computer is available at the UCSC Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. The University of California, Santa Cruz is an Equal Opportunity Employer.
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